Banks are not easy to deal with. We often have to wait in long lines and be passed from one person to the next. All of this might make you want to scream. But what if we told you that there were banks out there that made your experience more enjoyable?
At Bankrate, we’ve done the research for you and compiled a list of 9 banks with customer service that is both excellent and efficient. These banks will make your life easier and happier:.
A list of the 9 banks with the best customer service in America
Bank of America, TD Bank, Ally Financial Inc., Capital One, Citigroup Inc., SunTrust Banks Inc., Citizens Financial Group, Wells Fargo & Co. and Fifth Third Bank.
The reasons why these 9 banks stand out
Banks are not easy to deal with. We often have to wait in long lines and be passed from one person to the next. All of this might make you want to scream. But what if we told you that there were banks out there that made your experience more enjoyable?
At Bankrate, we’ve done the research for you and compiled a list of 9 banks with customer service that is both excellent and efficient. These banks will make your life easier and happier:
1. PNC Bank - The best bank in America according to Forbes, PNC has 23 branches in New York City area alone. They offer their own credit card, PNC Premier, which comes with a ton of benefits, like rewards points on every purchase, free checking account access for minors, discounts on car rentals through National Car Rental or Hertz Rent-A-Car, online bill payment services, and much more! And it gets better...PNC offers great mobile banking services including mobile deposit at ATMs across the country, password protected account access for free online banking services, alerts when money is coming into or going out of your account for free (including alerts when funds are low), online bill pay service for free (including checks payable through mobile), no monthly service fee on basic checking accounts!!
2. Chase - Chase offers its customers an impressive reward program called Chase Ultimate Rewards® Program where they earn points on every purchase they make with their debit or credit card as well as cash
Why customer service matters
Customer service matters. It is not something that should be taken lightly, because it can make or break a business. Customers who have a negative customer service experience will tell others about it and will likely never do business with the company again. They may also post a negative review of the company on social media sites like Yelp or Facebook. This can have long-term effects on the company’s success and result in high turnover rates. A happy customer, however, is more likely to share their positive experience on social media, which can result in more customers for the company.
Tips for dealing with customer service.
Many people have a negative experience with customer service. We waited on the line for 45 minutes without being helped by anyone, we were transferred from one person to another for an answer, and we had to repeat our question over and over again.
But there are ways to make your customer service experience more positive no matter what bank you use. Here are some tips:
- Make sure you know all of your account information before calling customer service. Knowing your balance will go a long way in getting the answer you need more quickly. You can also find out how you spend your money through your debit card or credit card.
- Be nice! When talking to customer service, speak respectfully and don’t yell or curse at them even if they’ve been rude to you already. If they’re busy helping other customers, let them know that it’s not urgent and try calling back later if possible. Insulting the person who is helping you is only going to make things worse.- Share what information you have with them so that they can help you faster instead of having to ask for details over and over again.
- Take note of the person's name so that when they transfer you, it will be easier for them to transfer the call back so that it actually connects this time! You should also ask for their name just in case there's any confusion about who was on the phone before..